Refund Policy

We stand behind our financial statement analysis education programs. This comprehensive policy outlines your refund rights and our commitment to your learning success.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

1 Refund Eligibility Requirements

Our refund policy is designed to protect your investment while ensuring program integrity. Understanding these requirements helps you make informed decisions about your enrollment in our financial analysis courses.

  • Full refund available within 14 days of course enrollment with less than 25% completion
  • Partial refund (75%) available within 30 days with less than 50% course completion
  • Refunds processed for technical issues preventing course access for more than 72 hours
  • Medical or emergency circumstances considered on individual basis with documentation
  • Course content significantly differs from advertised curriculum within first 21 days

Important Timing Notice

Refund eligibility decreases over time to reflect the value you've received from accessed materials. We track your progress automatically to ensure fair application of these policies.

Step-by-Step Refund Process

1

Submit Refund Request

Email contact@quenarvoxi.com with your enrollment details, reason for refund, and preferred contact method. Include your student ID and course name for faster processing.

2

Request Review & Verification

Our team reviews your request within 48 hours, checking eligibility criteria and course completion status. You'll receive confirmation of receipt and initial assessment.

3

Decision Notification

We'll contact you within 5 business days with our decision. If approved, you'll receive details about refund amount and processing timeline.

4

Refund Processing

Approved refunds are processed within 7-10 business days to your original payment method. Bank transfers may take additional 3-5 business days to appear.

Early Withdrawal Scenario

Started the course but realized it's not the right fit? Within your first two weeks and before completing 25% of materials, you're eligible for a full refund minus any certification fees already incurred.

Technical Difficulties

Experiencing persistent technical issues that prevent course access? We'll work to resolve problems quickly, but if solutions take longer than 72 hours, you're eligible for full refund regardless of completion status.

Content Mismatch

Found that course content doesn't match what was advertised? Within 21 days of enrollment, we'll review your concerns and provide appropriate refunds if the curriculum differs significantly from our descriptions.

Emergency Circumstances

Life happens. Medical emergencies, family crises, or unexpected job loss may qualify for refund consideration outside normal timelines. Each situation is reviewed individually with appropriate documentation.

Payment Method & Processing Information

Refunds are processed back to your original payment method. Credit card refunds typically appear within 5-7 business days, while bank transfers may take 7-12 business days depending on your financial institution. International payments may require additional processing time.

2 Non-Refundable Items & Exceptions

While we strive to accommodate refund requests, certain items and circumstances fall outside our standard refund policy. Understanding these exceptions helps set proper expectations for your enrollment.

  • × Completed courses (more than 85% of materials accessed)
  • × Downloaded materials, certificates, or completed assessments
  • × Requests submitted more than 60 days after enrollment
  • × Promotional or discounted enrollments below 50% of regular pricing
  • × Corporate or group enrollments (separate agreement terms apply)

ℹ️ Special Consideration Process

Even when standard refund criteria aren't met, we review each situation individually. Exceptional circumstances may qualify for partial refunds or course credits toward future programs.

Questions About Your Refund Rights?

Our student support team is here to help you understand your refund options and guide you through the process. We believe in transparent communication and fair treatment for all students.

Email Support
contact@quenarvoxi.com
Phone
+61262737177
Business Hours
Mon-Fri 9AM-6PM AEDT