Information We Collect

When you interact with quenarvoxi's financial analysis platform, we collect various types of information to provide you with personalised and effective services. Understanding what information we gather helps you make informed decisions about sharing your data with us.

How We Use Your Information

Your information enables us to deliver comprehensive financial analysis services and improve our offerings. We use your data responsibly and only for legitimate business purposes that benefit your experience with our platform.

Primary Service Delivery

• Conducting detailed financial statement analysis and generating personalised reports
• Providing access to our learning program content and tracking your progress
• Delivering consultation services and maintaining records of our discussions
• Sending you analysis results, program updates, and educational resources

Platform Improvement

• Analysing usage patterns to enhance our analysis tools and methodologies
• Developing new features based on client feedback and common requirements
• Improving the accuracy and relevance of our financial analysis algorithms
• Optimising our educational content based on learning outcomes and engagement

Communication and Support

• Responding to your enquiries and providing technical assistance
• Informing you about service updates, new features, and educational opportunities
• Conducting satisfaction surveys to improve our service quality

Information Sharing and Disclosure

We maintain strict controls over your information and limit sharing to essential business purposes. Your financial data and personal information are never sold to third parties or used for purposes unrelated to our services.

Limited Third-Party Access

We work with carefully selected service providers who help us deliver our platform and services. These partners include cloud hosting providers, payment processors, and technical support services. All third parties are bound by strict confidentiality agreements and can only access information necessary for their specific services.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or government regulations. This includes compliance with Australian Taxation Office requirements, ASIC regulations, and other financial services legislation. We'll notify you of such disclosures where legally permitted.

Business Transitions

If quenarvoxi undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice and ensure the new entity maintains equivalent privacy protections.

Data Security Measures

Protecting your financial information is our highest priority. We implement comprehensive security measures that meet Australian financial services standards and international best practices for data protection.

Technical Safeguards

• End-to-end encryption for all data transmission and storage using AES-256 standards
• Multi-factor authentication for all user accounts and administrative access
• Regular security audits and penetration testing by independent security firms
• Automated monitoring systems that detect and respond to potential security threats
• Secure data centres with physical access controls and redundant backup systems

Access Controls

We maintain strict access controls ensuring only authorised personnel can access your information. Our staff undergo background checks and regular privacy training. Access to client data is logged and monitored, with different permission levels based on job requirements.

Data Backup and Recovery

Your information is backed up regularly to secure, geographically distributed locations within Australia. We maintain comprehensive disaster recovery procedures to ensure service continuity and data protection even in unexpected circumstances.

Your Privacy Rights

Under Australian Privacy Principles and GDPR (where applicable), you have specific rights regarding your personal information. We're committed to helping you exercise these rights quickly and efficiently.

• Access Your Information: Request a complete copy of all personal data we hold about you, including analysis reports and communication records.
• Correct Inaccuracies: Update or correct any incorrect personal information in your account or our records at any time.
• Data Portability: Receive your data in a structured, commonly used format that you can transfer to other service providers.
• Restrict Processing: Limit how we use your information while maintaining your account and previously requested services.
• Deletion Rights: Request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw Consent: Opt out of marketing communications and non-essential data processing at any time.

How to Exercise Your Rights

Contact our Privacy Officer at contact@quenarvoxi.com or call +61 2 6273 7177 to make any privacy-related requests. We'll respond within 30 days and provide clear explanations of any limitations or requirements. Most requests can be processed immediately through your account dashboard.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal requirements. Our retention policies balance your privacy rights with practical business needs and regulatory obligations.

Retention Periods

• Active account information: Retained while your account remains active
• Financial analysis reports: 7 years after service completion (Australian tax law requirements)
• Communication records: 3 years after last contact for support purposes
• Technical logs and usage data: 12 months for security and performance monitoring
• Marketing communications data: Until you opt out or request deletion

Automated Deletion

Our systems automatically delete expired data according to these schedules. You'll receive notifications before major deletions occur, giving you opportunities to download important reports or extend retention where legally permissible.

Cookies and Tracking Technology

We use cookies and similar technologies to improve your experience on our platform and provide personalised features. Understanding these technologies helps you make informed choices about your online privacy.

Essential Cookies

These cookies are necessary for basic platform functionality, including user authentication, session management, and security features. They cannot be disabled without affecting core services.

Performance and Analytics

We use analytics tools to understand how clients interact with our platform, which features are most valuable, and where we can improve user experience. This information is aggregated and doesn't identify individual users.

Managing Cookie Preferences

You can control cookie settings through your browser or our cookie preference centre. Disabling certain cookies may limit some features but won't affect core analysis and educational services.

International Data Transfers

While we primarily store and process data within Australia, some of our service providers operate internationally. We ensure all international transfers meet Australian and international privacy standards.

Transfer Safeguards

• Standard contractual clauses approved by Australian privacy regulators
• Adequacy decisions recognising equivalent privacy protection in destination countries
• Binding corporate rules for transfers to our international partners
• Regular assessments of international privacy law changes affecting our operations

We'll notify you of any changes to our international data processing arrangements and provide options for keeping your data within Australia if you prefer.

Children's Privacy

Our financial analysis services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from someone under 18, please contact us immediately. We'll investigate and delete any such information promptly while taking steps to prevent future occurrences.

Educational Institution Partnerships

When working with universities or educational institutions, we ensure appropriate consent procedures are in place for any students participating in our learning programs. Educational partners must confirm all participants meet our age requirements.

Privacy Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. Staying current with privacy developments helps us maintain the highest protection standards for your information.

Notification Process

We'll notify you of significant privacy policy changes through email and prominent notices on our platform. Minor updates, such as clarifications or formatting changes, will be posted with updated effective dates.